Data Deletion Instructions

At GiftcardShop, we respect your right to control your personal data. In accordance with Meta's Platform Terms and applicable data protection regulations, we provide you with clear instructions on how to request the deletion of your personal data from our systems.

This page explains what data we collect, how to submit a deletion request, and what happens after you submit your request.

When you use GiftcardShop, we collect and store the following types of personal data:

• Account Information: name, email address, username, phone number
• Profile Data: first name, last name, gender, date of birth
• Platform Activity: gift card ads, cryptocurrency ads, orders, reviews, and ratings
• Financial Data: wallet balance, transaction history, deposit and withdrawal records
• Authentication Data: linked social accounts (Facebook, Google), two-factor authentication settings
• Address Information: shipping/billing address if provided

To request deletion of your personal data, send an email to our support team with the following information:

You may also revoke GiftcardShop's access to your Facebook account directly from your Facebook settings (see Section 6 below). However, revoking access does not automatically delete data previously stored on our servers — you must send an email request for complete data deletion.

After we receive your data deletion request, we will:

1. Verify your identity where reasonably necessary.
2. Identify all personal data associated with your account.
3. Delete or anonymize your personal data from our active systems.
4. Send you a confirmation email once the deletion process is complete.

Please note that some data may be retained for legal, security, or legitimate business obligations (see Section 7).

• We aim to process valid deletion requests within 30 days of receipt.
• Backup copies of your data may persist for up to 90 days before being fully purged from our systems.
• You will receive an email confirmation once the deletion is complete.

In addition to requesting data deletion via email, you can revoke GiftcardShop's access to your Facebook account by following these steps:

1. Open Facebook and go to Settings & Privacy.
2. Click on Settings.
3. Navigate to Security and then Business Integrations.
4. Find GiftcardShop in the list of active apps.
5. Click Remove to revoke all permissions.

Important: Revoking access stops GiftcardShop from accessing your Facebook account going forward, but it does not delete data we have already stored. To request complete deletion of your stored data, please send an email as described in Section 3.

Certain data may be retained after your deletion request due to legal, regulatory, or legitimate business obligations:

• Transaction Records: Financial transaction data is retained as required by tax laws and anti-money laundering regulations.
• Audit Logs: Security and audit logs are retained to protect against fraud and ensure platform integrity.
• KYC Data: Identity verification data may be retained as required by applicable regulations.

Retained data is securely stored and only accessed when required by law or for legitimate security purposes.

If you have any questions about data deletion or need assistance with your request, please contact us:

Email: support@giftcardshop.app

For more information about how we handle your data, please review our Privacy Policy.